Legal
Refund Policy
Effective and last updated: June 26, 2026
All payments to TrueFront Digital are final and non-refundable. This policy applies to one-time website packages, chatbot setup, add-ons, and other service payments unless a separate written agreement signed by TrueFront expressly states otherwise.
1. One-time services
Payments for website design, development, chatbot setup, project packages, add-ons, and other one-time services are non-refundable. Payments reserve project capacity and cover planning, setup, administrative work, and services performed or committed.
2. One-time payment terms
Website packages are sold as one-time purchases and do not include a required recurring TrueFront subscription. Optional future work or third-party services may be quoted separately.
3. When work and access begin
The required one-time payment must clear before TrueFront requests or uses website credentials, begins onboarding, or starts work. If you choose not to provide required information, content, feedback, or access after payment, the payment remains non-refundable.
4. Failed, disputed, or duplicate payments
If you believe a charge was unauthorized or duplicated due to a technical error, contact us promptly so we can investigate. This does not create a general right to a refund. Filing a payment dispute without first attempting to resolve a legitimate billing concern may delay service and result in suspension.
5. Payment questions
For questions about a payment, email [email protected] or call or text (469) 269-2455. Include the purchaser’s name, business name, and the email used at checkout.
6. Questions
Questions about a payment or this policy may be sent to [email protected].