Terms of Service

1. Services and scope

TrueFront Digital provides website design and development, chatbot setup, maintenance, content updates, and related digital services. The purchased package, written proposal, checkout description, or other written agreement defines the project scope. Requests outside that scope may require additional fees and timing.

Unless stated otherwise, website packages include the listed core pages and features, reasonable launch preparation, and the work specifically described at purchase. Third-party fees such as domains, premium software, advertising, specialized integrations, or external subscriptions are not included unless stated in writing.

2. Client responsibilities

You agree to provide accurate information, timely feedback, content, approvals, and any necessary access. You represent that you own or have permission to use all text, images, photographs, logos, trademarks, data, and other materials you provide or upload. Delays in receiving content, access, or approval may delay delivery.

You are responsible for reviewing deliverables, testing business information, and confirming that names, claims, prices, legal disclosures, accessibility requirements, and industry-specific statements are accurate before launch.

3. Payments

Prices are shown in U.S. dollars unless stated otherwise. Payment is due through the applicable Stripe checkout or invoice. Work does not begin, and TrueFront will not request or use website-administration credentials, until the required initial payment has cleared.

All payments are final and non-refundable, including one-time package fees, setup charges, subscription payments, and the current billing period. See the Refund and Cancellation Policy.

4. Subscriptions and cancellation

Every new website package requires the matching monthly management plan stated at checkout. The Professional Website requires the Care Plan, and the Website + Chatbot requires the Growth Plan. The monthly plan covers standard hosting through TrueFront’s approved setup and the ongoing services listed for that plan. The first monthly payment must clear before work or website access begins.

Monthly plans renew automatically until canceled. You may cancel before the next billing date to stop future renewals. Cancellation does not refund any amount already paid, and service remains available through the paid billing period. After the paid period ends, included hosting, maintenance, chatbot updates, monitoring, content updates, and support stop. If requested after cancellation, website-file delivery or migration assistance may be handled under the applicable written scope.

Where stated in the selected plan or written scope, monthly service may include standard hosting through TrueFront’s approved setup, routine website management, monitoring, maintenance, backup management, and support. You remain responsible for premium software, advertising, unusually high traffic or usage charges, major redesigns, and any third-party services or subscriptions held in your own account unless expressly included in writing.

Custom-domain registration, renewal, transfer, and related registrar fees are not included in a package unless expressly stated in a separate written scope. Customers may purchase and own a domain separately. Domain connection, DNS, or SSL setup may be quoted separately.

5. Credentials and website access

When access is required, use delegated access or temporary credentials where available. Do not send passwords or sensitive credentials through the public inquiry form or support assistant. You authorize TrueFront to access and modify the systems you provide solely to perform the agreed services. You are responsible for maintaining backups and appropriate account security.

6. Revisions, acceptance, and launch

Reasonable revisions within the agreed scope are handled during the project review period. Major changes, new pages, new functionality, repeated changes after approval, or work requested after launch may be quoted separately. Deliverables are considered accepted when approved in writing, published at your direction, or used in production.

7. Ownership

After all amounts due are paid, you receive rights to the custom final website content and deliverables created specifically for your project, excluding TrueFront’s pre-existing tools, methods, reusable code, templates, know-how, and third-party materials. Third-party software, fonts, platforms, and assets remain governed by their own licenses.

TrueFront may identify itself in a discreet site credit and display non-confidential completed work in its portfolio unless you request otherwise in writing before launch.

8. Chatbots and automated content

Chatbot responses are automated and may be incomplete or incorrect. You are responsible for reviewing business information used to configure a chatbot and for monitoring its suitability. Chatbots are not a substitute for legal, medical, financial, emergency, or other professional advice. TrueFront does not guarantee that a chatbot will answer every question or produce leads or sales.

9. Reviews and testimonials

If you voluntarily submit a review and authorize publication, you grant TrueFront a non-exclusive, worldwide, royalty-free license to display, reproduce, format, and use the authorized public review, rating, name, and business name for website and marketing purposes. You represent that the review is honest, based on your experience, and does not violate another person’s rights. We may moderate, decline, or remove reviews and may make non-substantive edits for spelling, length, formatting, privacy, or unlawful content. Anything entered in the private-suggestions field will be treated as internal feedback and will not be published without separate permission.

10. Third-party services

Services may rely on Cloudflare, FormSubmit, Stripe, domain registrars, hosting providers, email providers, APIs, chatbot platforms, or other third parties. Their availability, terms, pricing, security, and functionality are outside TrueFront’s control. We are not responsible for third-party outages, account restrictions, policy changes, data practices, or discontinued features.

11. No guarantees

We aim to provide professional work but do not guarantee search rankings, traffic, leads, revenue, conversions, uninterrupted operation, legal compliance for your industry, or compatibility with every future browser, device, or third-party service. Services and this website are provided on an “as is” and “as available” basis to the maximum extent permitted by law.

12. Limitation of liability

To the maximum extent permitted by law, TrueFront Digital will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss of profits, revenue, data, goodwill, or business opportunity; or damages caused by third-party services, client content, compromised credentials, or client modifications.

To the maximum extent permitted by law, TrueFront’s total liability arising from a specific service will not exceed the amount you paid TrueFront for that service during the three months preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so portions of this section may not apply.

13. Prohibited use and termination

You may not use our services for unlawful, fraudulent, deceptive, abusive, infringing, or harmful activity. We may suspend or terminate work for nonpayment, abuse, unlawful requests, security risk, or material breach. Amounts already paid remain non-refundable, and outstanding amounts for completed or committed work remain due.

14. Changes, disputes, and contact

We may update these Terms prospectively by posting a revised date. Project-specific written agreements control if they conflict with these website Terms. Before starting formal proceedings, both parties agree to make a good-faith effort to resolve concerns directly.

Questions may be sent to [email protected] or (469) 269-2455.